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The SERVE-ice Snapshot

Measuring Customer Satisfaction

See how you compare to Fortune 500 companies right here in Colorado when it comes to Customer Satisfaction and Referrability! 

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What is the SERVE-ice Snapshot?

The SERVE-ice Snapshot is a tool for your company to see where your customer experience stands compared to Fortune 500 giants like Amazon, Walmart and Costco. Using the same metrics, you'll get a easy-to-read report that shows where your business is in comparison.

Data Gathering

We provide a one-month customer satisfaction survey, AND we go back through last months numbers to establish a reliable trend.

Data Analysis

Once we have the data, ServeBC  analyzes it using industry standard measurements and methods to get you complete and comprehensive information

Data Presentation

Within 2 weeks of the survey closing, we will walk you through your report that has insights and actionable steps to show off to your shareholders.

Meet the Live to Serve Scale!

Where do you land?

Based on Customer Satisfaction and Net Promoter scores, Here's where some of the most well known companies in the country show up:

Serve to Live Companies

Whole Foods

Apple Inc.

Samsung

Geico

Microsoft

    On Your Way Companies

    Subaru

    FedEx

    Chipotle

    T. Rowe Price

    Kaiser Permanente

    Live to Serve Companies

    Disney

    Lexus

    Chick-Fil-A

    T-Mobile

    Navy Federal Credit Union

    Big League Service Benchwarmers

    For reference, here are some companies with scores too low to qualify:

    Comcast

    Frontier Airlines

    Payday Loans

    CenturyLink

    Dollar General

    What's your Category?
    I Want to Know

    How does it work?

    1. Select a day/time below for an initial consult
    2. Pay the initial deposit of $250 to secure your spot
    3. We'll set everything up...all you do is put out the QR codes
    4. At the end of the month, make the final $500 payment, and set a time to go over your report!

    Are you the leader in your industry?

    So many businesses say that their customer service is better than "the other guy". How do you prove that, though? the SERVE-ice Snapshot puts your customer experience to the test. Don't just say that your customer service is the best...Prove It!

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    FAQ

    What is the SERVE-ice Snapshot

    The SERVE-ice Snapshot is a comprehensive review of your company's customer service from an objective standpoint. It combines standard metrics like the Customer Satisfaction Index and Net Promoter Score to let small to mid-size businesses see how they compare to industry giants.

    How much does the Snapshot cost?

    The whole point of this service is to be an affordable glance at your customer satisfaction. It's priced at $750 ($250 due upfront, $500 due on report delivery) regardless of business size.

    Why should I use this? I already know my customer service is great!

    Already provide fantastic service? Good for you! This tool is meant to see how you stack up against the competition. With major corporations pushing small businesses out of existence every day, this tool will give you the competitive marketing edge to show your customers how you stand above the rest.

    Keith Hessel - Founder/Retention Specialist

    Who I am

    ServeBC is Colorado's ONLY In-Person customer and employee retention consultant. I bring more than 20 years of dedicated experience in keeping people on both sides of the counter to your small business. With skills ranging from volunteer recruitment to advanced de-escalation techniques, I'm here to help your small business both increase your word-of-mouth customers, and keep your best people from looking anywhere else for a job!

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    Consistent 5 star ratings with clients

    20+ Years Experience in customer, volunteer and employee retention

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