Understand What Your Customers Experience

Customer feedback can help you see where your business delivers a strong experience and where communication, service, or processes may be creating friction.

The Customer Experience Snapshot helps you organize available feedback, identify recurring patterns, and determine which improvement opportunities deserve attention.

Use the findings to guide training, process improvement, leadership discussions, and broader customer retention efforts.

The SERVE-ice Snapshot

Measuring Customer Satisfaction

See how you compare to Fortune 500 companies right here in Colorado when it comes to Customer Satisfaction and Referrability!

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What is the SERVE-ice Snapshot?

The SERVE-ice Snapshot is a tool for your company to see where your customer experience stands compared to Fortune 500 giants like Amazon, Walmart and Costco. Using the same metrics, you'll get a easy-to-read report that shows where your business is in comparison.

Data Gathering

We provide a one-month customer satisfaction survey, AND we go back through last months numbers to establish a reliable trend.

Data Analysis

Once we have the data, ServeBC analyzes it using industry standard measurements and methods to get you complete and comprehensive information

Data Presentation

Within 2 weeks of the survey closing, we will walk you through your report that has insights and actionable steps to show off to your shareholders.

Meet the Live to Serve Scale!

Where do you land?

Based on Customer Satisfaction and Net Promoter scores, Here's where some of the most well known companies in the country show up:

Serve to Live Companies

Whole Foods

Apple Inc.

Samsung

Geico

Microsoft

On Your Way Companies

Subaru

FedEx

Chipotle

T. Rowe Price

Kaiser Permanente

Live to Serve Companies

Disney

Lexus

Chick-Fil-A

T-Mobile

Navy Federal Credit Union

Big League Service Benchwarmers

For reference, here are some companies with scores too low to qualify:

Comcast

Frontier Airlines

Payday Loans

CenturyLink

Dollar General

What's your Category?

I Want to Know

How does it work?

Fill out the form below for an initial consult
We'll reach out to schedule the initial consult, and send an invoice to pay the initial deposit of $250
We'll build your survey and get everything sent out.
At the end of the month, make the final $500 payment, and set a time to go over your report!

Are you the leader in your industry?

So many businesses say that their customer service is better than "the other guy". How do you prove that, though? the SERVE-ice Snapshot puts your customer experience to the test. Don't just say that your customer service is the best...Prove It!

FAQ

What does a Snapshot tell me?

A Snapshot provides a structured view of the feedback and information collected during the engagement. It can identify patterns, strengths, and potential areas for improvement. It cannot guarantee that every underlying cause will be identified from survey data alone.

How much does the Snapshot cost?

Pricing depends on the specific service and the scope confirmed before the engagement. Contact ServeBC for current pricing and delivery details.

Is a Snapshot the same as the SERVE Process?

No. A Snapshot is a diagnostic service. The SERVE Process is a 24-week training and reinforcement program designed to help employees build more consistent customer service habits.

Do I have to purchase additional services after a Snapshot?

No. A Snapshot can stand alone. You can use the findings internally or discuss possible next steps with ServeBC. Any additional work depends on your needs and the scope you choose.

Who I am

I'm Keith Hessel, Fractional CXO, Retention Specialist and founder of Serve Business Consulting. ServeBC is Colorado's ONLY in-person customer and employee retention consultant. I bring more than 20 years of dedicated experience in keeping people on both sides of the counter to your small business. With skills ranging from volunteer recruitment to advanced de-escalation techniques, I'm here to help your small business both increase your word-of-mouth customers, and keep your best people from looking anywhere else for a job!

Understand What Your Customers Experience

The SERVE-ice Snapshot

Measuring Customer Satisfaction