Understand Your Employee Experience.
Identify What Needs Attention.

Your employees experience your business every day. Their feedback can reveal recurring frustrations, communication gaps, and opportunities to improve the workplace.

The Employee Experience Snapshot helps your organization gather and interpret employee feedback so leadership can better understand current strengths and areas that may need attention.

Use the findings to inform practical next steps in leadership development, employee communication, and retention improvement.

The Engagement Snapshot

Measuring Employee Satisfaction

See how you compare to Fortune 500 companies right here in Colorado when it comes to Employee Satisfaction and Engagement!

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What is the Engagement Snapshot?

The Engagement Snapshot is a tool for your company to see where your employee experience stands compared to Fortune 500 giants like Amazon, Walmart and Costco. Using industry standard metrics like the Employee Satisfaction Index and Employee Net Promoter score, you'll get a easy-to-read report that shows where your business is in comparison.

Gather Feedback

Use an agreed-upon survey and, where included in the engagement, additional conversations or interviews to understand employee experiences.

Analyze the Findings

Review the available responses to identify patterns, strengths, and areas that deserve further attention.

Review the Results

Meet with leadership to discuss the findings, explore possible causes, and prioritize practical next steps.

Meet the Live to Serve Scale!

Where do you land?

Based on Customer Satisfaction and Net Promoter scores, Here's where some of the most well known companies in the country show up:

Serve to Live Companies

Amazon

Comcast

United Airlines

Tesla

On Your Way Companies

United Healthcare

Home Depot

Verizon

Lockheed Martin

FedEx

Live to Serve Companies

Hilton

Lexus

Adobe

Costco

NVIDIA

Big League Satisfaction Benchwarmers

For reference, here are some companies with scores too low to qualify:

Walmart

Hertz

Burger King

Wells Fargo

JCPenny

What's your Category?

I Want to Know

How does it work?

Fill out the form below to request your Snapshot
We'll reach out to set a date & time for the initial consult, and send the invoice to pay the initial deposit.
We'll set everything up...all you do is let your staff know to be expecting us
At the end of the month, make the final payment, and set a time to go over your report!

Are you the leader in your industry?

So many businesses say that their company culture is better than "the other guy". How do you prove that, though? the Engagement Snapshot puts your employee experience to the test. Don't just say that your office culture is the best...Prove It!

FAQ

What does a Snapshot tell me?

A Snapshot provides a structured view of the feedback and information collected during the engagement. It can identify patterns, strengths, and potential areas for improvement. It cannot guarantee that every underlying cause will be identified from survey data alone.

Is a Snapshot the same as the Background Leadership Program?

No. A Snapshot is a diagnostic service. Background Leadership is a 7-Session training and reinforcement program designed to help managers build more consistent leadership habits.

How much does a Snapshot cost?

Pricing depends on the specific service and the scope confirmed before the engagement. Contact ServeBC for current pricing and delivery details.

Do I have to purchase additional services after a Snapshot?

No. A Snapshot can stand alone. You can use the findings internally or discuss possible next steps with ServeBC. Any additional work depends on your needs and the scope you choose.

Who I am

I'm Keith Hessel, Fractional CXO, Retention Specialist and founder of Serve Business Consulting. ServeBC is Colorado's ONLY in-person customer and employee retention consultant. I bring more than 20 years of dedicated experience in keeping people on both sides of the counter to your small business. With skills ranging from volunteer recruitment to advanced de-escalation techniques, I'm here to help your small business both increase your word-of-mouth customers, and keep your best people from looking anywhere else for a job!

Understand Your Employee Experience.
Identify What Needs Attention.

The Engagement Snapshot

Measuring Employee Satisfaction